Faq

 1. Where are you located?

Our cake studio is located in the beautiful rural suburb of Annangrove, NSW Australia.

2. Do you have a retail shop that I can visit?

No. The Cake Animation studio is a Hills Shire Council approved home business. The Cake Animation studio however is not located within my home. It is located in a detached studio with its own designated kitchen used only for baking and decorating and is fully compliant with Food Safety Australia regulations. 

3. Do you offer cake tastings? 

Consultations are by appointment and cake tastings are only available for wedding cake orders. A small fee will apply as I will be baking especially for the tasting appointment. This fee will be deducted from your order should you decide to order a cake. Naked Cake

4. Do you make faux cakes (dummy cakes)?

Yes, faux cake tiers can be supplied if you are after a larger looking cake but do not require a large number of servings at your event. 

5. How long before my event should I order my cake?

For wedding cakes a minimum of 6 weeks notice is preferred. For all other cakes 2-3 weeks notice is sufficient. Late cake orders (less than 1 weeks notice) may be able to be fulfilled, so please call for availability. Late cake orders however must be paid for in full at the time of booking.

6. How do I place an order?

Please complete an online cake enquiry form or call 9679 2933 to discuss. Please leave a message if your call goes unanswered and your call will be returned.

7. Do you require a deposit?

A 25% non-refundable deposit is required upon placing your cake order. Your date will not be reserved until the deposit is made. Full payment of your cake order is required 1 week prior to your event.

8. What is your cancellation policy?

Cancellations must be made in writing. Unfortunately deposits are non-refundable as we begin work on cake orders once a deposit is received.

9. What methods of payment do you accept?

We accept direct deposit or cash.

10. Do you deliver and where to?

Delivery and set up is free for orders within the Hills District. Orders outside this area will incur a delivery fee. The cost of this fee will be noted on your quote if applicable. Alternatively, pick up can be arranged at a time convenient to you 7 days a week.

11. How do I store my cake before my event?

Your cake should be stored on a flat surface in a dark, cool dry place. In hot or humid weather your cake should be placed in an air conditioned room away from direct sunlight.

12. How do I store my cake and sugar figurines after my event?

Refrigerate after cutting your cake or freeze to preserve it. Please remove any sugar figurines or sugar flowers you may wish to keep and store these in an airtight container with anti moisture crystals away from direct sunlight. Please note that the colours will fade in time.

13. Can you recommend any other professional services?

Yes. I can highly recommend the following businesses for your photography needs.

Ian & Leonie Blazey    http://www.artinimages.com.au

Melinda Hird    http://www.melindahirdphotography.com.au